🎴 Jira Service Management Smart Values

The best option here is to actually go to the custom field configuration of the field and check the id on the url. Once you have it, use the { {issue.customfield_xxx}} smart value. Cheers. steve.humpston Sep 01, 2021. Unfortunately it appears to be locked and I cannot access the configuration. in the image below, the first line of the log shows the incoming webhook data. the second line shows the extracted key. the left panel shows that its the APIkey variable that is printed in the 2nd line of the log, followed by the comparison. this are the details of the comparison. Watch. Like Be the first to like this. 612 views. Insight object custom field as smart values. Troy Chaplin Jul 10, 2021. I've created several Insight Object Custom Fields and am using them in smart values in emails that are sent via Jira Automation. Easy enough. The issue I have is that the custom fields are stored with both the name and the key of the insight object. Jira smart values - issues. See smart values that access and manipulate Jira issue data, like attachments, comments, field change, trigger issue, versions etc. View topic. In "Additional fields" you need to clear the example values and then insert the code Ravi suggested. You can see above how it should look like. You have to use advanced edit to get the account id of the user from the people field. Try this to set the assignee. Unable to find relevant smart value for linked issue. I have recently created two projects. One is JSM and other is Jira software. We have established workflow between these two projects. They are as below. When Agent escalates Service Desk ticket, It creates a child/linked issue under Jira software and customer gets to notify about the In Smart Value Text Fields, how to replace MULTIPLE strings with one function. Imagine a simple automation to Finds & Replace a string in the description of an Issue. When manually triggered, it asks for the old value to find, and the new value to replace it with. Need help with smart values match regular expression for email domain name. mobiusinteractive Apr 21, 2021. Hi, Problem: I'm trying to get the domain name of the reporter to be set as a label in my issues as they are created. Right now, I have a regular expression working in all of the regex testers online, but when I try it in JIRA it does not The organization field is a multi-value field, so you can use the following smart value to get the first organization of the field: Now, if you want to get the whole list of organizations, you can use the JSON syntax as explained in this thread: { "fields": { "Kunde/n": { {issue.Organizations.name.asJsonObject ("value").asJsonArray}} } } Unfortunately, Automation smart values doesn't have a way to obtain request type's description. Here are the available options for smart values against Request Type - {{issue.Request Type}} Accesses information from Jira Service Management requests. Available properties: {{issue.Request Type.requestType.name}} - Returns the customer request type. As a project management and tracking tool, having the ability to manipulate dates in Jira is critical to the correct operation of the application, and smart values in automation rules give us a lot of flexibility in how we can use and manipulate dates and times in rules. Related smart values: Jira smart values - projects. Rule will run when a project is created. For example, this could be useful if you want to create a set of default issues that should be included in all Jira projects. Scheduled. Related smart values: {{issue}} This rule runs on a specified schedule. Custom Field: Date and TIme Picker - Smart Value. Zain Ali Jun 16, 2022. I made a custom date and time picker field. I want to use it as smart value in email notification. I am using value: { {issue. [fieldname]}} but it shows up as: 2022-06-17T05:00:00.0+0000. How do I format this correctly? Within Jira's automatic notifications, which arrive, for example, when I'm following an issue I can enter through a direct link to the issue. What is that smart value? I'm creating an automation to notify when an issue changes from a specific column to another, but I can't find the smart value to make it a direct link to the issue. For example the smart value { {now.plusDays (5)}} references the current time and adds 5 days to it. { {issue.summary}} will print off the summary of the issue. Let’s look at a quick example. Say you wanted to add a comment to an issue on transition, and address the reporter and assignee of the issue that was transitioned by name. .

jira service management smart values